|
6. Storage Solutions |
|
 |
Consulting &
Design of storage Solutions |
|
|
Backup Hardware
(DAT, DLT) including Tape Libraries, Autoloaders |
|
|
Backup Software
Setup (Arcserve,
Veritas) |
|
|
Back up Procedures |
|
|
Restore data,
file recovery etc |
|
|
Troubleshooting/diagnostics |
|
|
|
|
7. Software Services |
|
|
Lotus Notes |
|
|
MS SQL |
|
|
Oracle |
|
|
Enterprise
Level
|
|
|
 |
Migration of Legacy Systems |
|
|
|
New Applications development |
|
|
|
Web enabling of Applications |
|
|
|
Java Application Development |
|
|
|
Provision for S/W professionals |
|
|
|
Application Maintenance and Enhancement services |
|
|
|
Documentation of Legacy application |
|
|
|
Database creation, Data transformation, Electronic
Publishing, Document |
|
|
|
Creation |
|
|
|
|
|
8. Relocations/Moving of IT Infra Structure |
|
|
Design of
Computer Rooms (Enterprise
Customers) |
|
|
Project Control
of Moving the IT Infrastructure |
|
|
Provision of
Logistic Services |
|
|
Actual Disconnecting/reconnecting/reconfiguration of
Servers and |
|
|
workstations |
|
|
|
Types of Support
|
|
|
|
|
|
North America
Wide Support |
|
|
Onsite |
|
|
Online |
|
|
Telephone |
|
|
9x 5 Support
(Business Hours - 9:00 AM to 5:00 PM, Monday to |
|
|
Friday) |
|
|
After hours and holiday support if required |
|
|
7x24 Support,
if required |
|
|
Preventive
Maintenance (Prescheduled Support) |
|
|
Service
Contracts (H/W Break and Fix – Large Customer Only) |
|
|
Time and
Material Agreements (Guaranteed Response Times) |
|
|
Block of Hours
(Guaranteed Response Times) |
|
|
Network and
Security Administration |
|
|
|
|
|
|
|
Response Time |
|
|
|
|
|
Emergency: 4
hour response time guaranteed |
|
|
Non-emergency:
24 hours or as mutually agreed |
|
|
|